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White Lights Support
Questions, rough edges, or something that just is not working? Send us a note and we will take a look.
Prefer email? support@thewhitelights.com
Tell us what happened
Contact support
Use this for a general problem, an account or purchase question, feedback, or the Android beta list. We will reply by email.
For the fastest diagnosis, include the app version shown in Settings, your iPhone or Android device and operating-system version, the public career name or link involved, and what you expected to happen. Please do not send passwords, Apple or Google credentials, or sensitive identity documents by ordinary email.
A result looks wrong
White Lights reflects the OpenPowerlifting source archive. Corrections should go upstream so every product using the dataset benefits.
A meet is missing
White Lights is not a live ticker. Results appear after OpenPowerlifting publishes a source update, which can take days or weeks.
My Passport is not ownership
Choosing My Passport saves a public career. It does not verify that you are the athlete. Optional Sign in with Apple or Google syncs choices but also does not prove ownership.
Athlete verification is invitation-only for adults, and requesting review does not create a public badge. Please do not send identity documents, selfies, or private evidence to ordinary support email.
Photos stay local
A Passport photo stays in local app storage in the current build. Remove it from the Passport at any time. White Lights does not import or hotlink Instagram photos automatically.
Delete app data
Use Settings to clear My Passport, remove a local Passport photo, or clear all local data. Removing the app also clears local data. Public competition records remain in the source archive.
If you signed in, use Settings > Account and verification to delete the account and personal information. Account deletion does not remove independently sourced public competition records or cancel an App Store or Google Play subscription.
Athlete Studio purchases
Restore Purchases and Manage Subscription are in Settings > Athlete Studio. If access does not update after purchase or restore, include the Purchase support ID from that screen when you contact us.
Privacy or legal
Read how the app handles data, or contact us to make a privacy request.